Cougar Cash Policies

Tuition and Fees

Cougar Cash accounts are not authorized for tuition and fees payments. This includes class fees, student loans, health center fees and insurance, and traffic and parking fees.

Lost and Stolen Cards

If you lose your ID card, deactivate it immediately by logging into your Cougar Cash account. Deactivating your card will protect your funds from unauthorized use.

Fraud Protection

When a card is reported stolen, the ID Center will refund stolen money after you designate unauthorized transactions, file a police report with the University Police, and the University Police complete an investigation. Failure to notify the ID Center within two business days may increase your liability for unauthorized transactions.

Meal Plans

If you have a meal plan, your meal plan account and your Cougar Cash account will both be attached to your BYU ID. Any food purchases at Dining Services locations will automatically be deducted first from your meal plan account. All non-Dining Services purchases will then be deducted from your Cougar Cash account.

To purchase a meal plan or for information about meal plan policies, visit dining.byu.edu. All meal plans are administered by the Meal Plan Office, a division of Campus Accommodations, located in 100 SASB. Contact them at 801-422-6944 or mealplans@byu.edu.

Laundry Discounts for Students Living On Campus

Residents of Helaman Halls, Wymount Terrace, Heritage Halls, and Wyview Park can use Cougar Cash in most laundry facilities at a discounted rate. Refunds for incorrect charges may be requested for up to 30 days by contacting the ID Center.

Freshmen and Transferring Students

To access your Cougar Cash and Meal Plans account before picking up your BYU ID, contact the ID Center.

Refunds

For Cougar Cash vending, printing, copying, and on-campus laundry refund requests, contact the ID Center. You will need to provide your Net ID or ID number, the date and location of the transaction(s), the amount, and the reason for the request. 

Withdrawing Money and Closing Accounts

Money may be withdrawn from a Cougar Cash account for emergency purposes only. There is a $10 processing fee for this type of transaction. All withdrawals are distributed by university check through U.S. mail. The withdrawal process takes 2 to 3 weeks on average. Withdrawal requests are processed at the ID Center in the Wilkinson Center.

When a Cougar Cash account is closed, a $10 processing fee is required to refund unused balances. Cardholders are encouraged to spend the remaining balance in their account.

Inactive Accounts

Cougar Cash Services reserves the right to close an inactive account after six months. Cougar Cash Services reserves the right to charge a $5 service fee for each additional month the account remains inactive or until the balance reaches zero. This is not standard practice, but may be applied at any time for any purpose. Patrons may contact the ID Center to reopen their accounts.

Account Privacy

Federal law (FERPA) protects a student's privacy in educational records, including any records directly related to a student and maintained by BYU, unless specifically exempted by the act. Cougar Cash account information can only be given to the account holder unless the following exceptions apply:

  • A parent demonstrates that the student is claimed as a dependent for federal tax purposes.
  • BYU has received written consent from the account holder authorizing someone else to access their account information.

When a parent deposits funds or purchases a meal plan for a student, this is considered a gift to the student—similar to giving a gift card.  Making a deposit or a purchase for a student does not entitle a parent to request information or make changes to a student’s Cougar Cash account or meal plan—we must have dependent status confirmation or written consent on file.

Billing and Customer Rights

To preserve customer rights under the Federal Electronic Funds Transfer Act, the customer must notify BYU of any billing or statement error within 60 days of the date when the error appeared on the customer’s credit card or bank account.

Brigham Young University reserves the right to set your account balance to a negative amount under certain conditions. Brigham Young University also reserves the right to determine the order that plans will be charged.